Privacy Policy

2.1 Service Provision: To provide roofing services, prepare quotations, schedule work, and manage projects.

2.2 Communication: To respond to inquiries, provide updates, send quotations, and maintain customer relationships.

2.3 Business Operations: For invoicing, payment processing, quality assurance, and warranty management.

2.4 Website Improvement: To analyze website usage, improve user experience, and optimize our services.

2.5 Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms.

2.6 Marketing: With your consent, to send relevant updates about our services (you can opt-out anytime).

3.1 Contract Performance: Processing necessary to perform our roofing services contract with you.

3.2 Legitimate Interests: For business operations, customer service improvement, and website optimization.

3.3 Consent: For marketing communications and non-essential cookies (where required).

3.4 Legal Obligation: To comply with accounting, tax, and other legal requirements.

4.1 Service Providers: We may share information with trusted third parties who assist with our services (payment processors, material suppliers, subcontractors).

4.2 Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

4.3 Business Transfers: In the event of a business sale or merger, your information may be transferred to the new entity.

4.4 No Sale of Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5.2 Data Encryption: Sensitive data is encrypted during transmission and storage where appropriate.

5.3 Access Controls: Access to personal data is restricted to authorized personnel who need it for their work.

5.4 Incident Response: We have procedures in place to detect, investigate, and respond to potential data breaches.

6.1 Retention Period: We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6.2 Customer Data: Customer information is typically retained for 7 years after project completion for warranty and legal purposes.

6.3 Marketing Data: Marketing communications data is retained until you withdraw consent or we determine it's no longer relevant.

6.4 Website Data: Analytics and website usage data is typically retained for 2 years.

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests or for marketing
• Rights Related to Automated Decision-Making: Protection against automated decision-making

To exercise these rights, contact us using the details provided below.

9.1 Google Maps: Our website uses Google Maps to display location information. Google's privacy policy applies to this service.

9.2 Payment Processors: We use secure third-party payment processors. Your payment information is handled according to their privacy policies.

9.3 External Links: Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10.1 Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

10.2 Notification: We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

10.3 Continued Use: Your continued use of our services after policy changes constitutes acceptance of the updated policy.